Return & Refund Policy

At Glow Haven & Co., each product is handcrafted in small batches with care and attention to detail. Due to the handmade nature of our products, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at theglowhaven.co@gmail.com.

Please include:

• Your order number
• Photos of the item and its packaging

We'll review your request and, if approved, provide a replacement or another appropriate resolution.

Returns & Exchanges

We do not accept returns or exchanges for:

• Change of mind
• Scent preference
• Gift purchases
• Personalized or custom-made items
• Sale or clearance items

Return Authorization

Please do not send products back without contacting us first. Returns sent without prior authorization will not be accepted.

Refunds

Refunds are issued only for approved claims involving damaged, defective, or incorrect items. Approved refunds will be processed to your original payment method.

 

Questions? Contact us anytime at theglowhaven.co@gmail.com